In-house average weekday ridership for November was 3,029, up by 1.68% from last year. Supplemental providers average weekday ridership was 430, up by 21.13%. Combined in-house and supplemental providers average weekday ridership was 3,458, up by 3.73%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 20,880 boardings, up 4.78% as compared to the same time period in fiscal year 2025.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 85.38% for November. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 86.50%. On-time performance for trips with a desired arrival time was 54.01% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 88.84% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of November, Handi-Van operated 68,940 trips including 5,534 trips that were longer than one hour in trip time. The analysis found that 78.17% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 432 or 7.81% of these trips were more than 15 minutes longer than comparable fixed-route trips. 776 or 14.02% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 79.36% for November, up by 3.71% from last year.
Over the month of November, reservationists answered 39,216 calls. Of those calls, 68.68% were answered within 3 minutes, and 81.17% were answered in 5 minutes.
| November FY2026 |
November FY2025 |
% Change FY 25 to 26 |
5 Month FY2026 |
5 Month FY2025 |
% Change FY 25 to 26 |
Benchmark | |
|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 86,201 | 85,149 | 1.24% | 457,282 | 436,402 | 4.78% | |
| Average Weekday Ridership | 3,458 | 3,334 | 3.73% | 3,429 | 3,279 | 4.57% | |
| Unique Riders During the Month | 5,719 | 5,650 | 1.22% | 5,749 | 5,578 | 3.06% | |
| Cost per Revenue Hour | $122.20 | $119.80 | 2.00% | $118.41 | $115.86 | 2.20% | <= $90 |
| Cost per Passenger Trip | $59.95 | $57.53 | 4.21% | $56.02 | $54.35 | 3.07% | <= $39 |
| Cost per Revenue Mile | $7.90 | $8.23 | -4.01% | $8.04 | $7.99 | 0.63% | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.04 | 2.08 | -2.10% | 2.11 | 2.13 | -0.85% | >= 2.2 |
| Farebox Recovery | 2.49% | 2.46% | 0.03% | 2.80% | 2.98% | -0.18% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 74.70% | 76.56% | -1.86% | 76.50% | 77.02% | -0.52% | |
| Early Arrivals (> 10 Minutes) | 1.12% | 0.83% | 0.29% | 0.72% | 0.85% | -0.13% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.04% | 0.02% | 0.02% | 0.03% | 0.04% | -0.01% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 85.38% | 88.01% | -2.63% | 87.47% | 88.67% | -1.20% | >= 90% |
| On-Time and All Early Arrivals | 86.50% | 88.84% | -2.34% | 88.20% | 89.52% | -1.32% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 1.66% | 0.85% | 0.81% | 1.30% | 0.78% | 0.52% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 54.01% | 60.18% | -6.17% | 54.75% | 54.76% | -0.01% | > 90% |
| Comparative Trip Length Analysis | 78.17% | 73.09% | 5.08% | 74.14% | 73.49% | 0.65% | 50% |
| Excessive Trip Length | 7.81% | 10.17% | -2.36% | 9.32% | 9.64% | -0.32% | 1% |
| No Show / Late Cancellation Rate | 4.19% | 4.57% | -0.38% | 4.05% | 4.20% | -0.15% | < 5% |
| Advance Cancellation Rate | 25.26% | 22.99% | 2.27% | 21.01% | 20.61% | 0.40% | < 15% |
| Missed Trip Rate | 1.87% | 1.10% | 0.77% | 1.55% | 1.01% | 0.54% | < 0.5% |
| Complaints per 1,000 Trips | 3.76 | 2.40 | 56.67% | 2.55 | 2.40 | 6.25% | <= 1.25 |
| Calls Answered Within 5 Minutes | 81.17% | 99.35% | -18.18% | 95.28% | 99.14% | -3.86% | 99% |
| Vehicle Availability | 79.36% | 75.65% | 3.71% | 81.09% | 75.71% | 5.38% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
